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These Terms and Conditions ("Terms") apply to every use of uae.notmade.in (the "Store") and every order placed on it. The Store is operated by HOUSE OF NOTMADE STUDIO FZE LLC ("NOTMADE", "we", "us"). By using the Store or placing an order, you agree to these Terms. Please read them with our Privacy Policy, Returns and Exchange Policy, Refund Policy and Shipping Policy, which form part of these Terms.
1. ABOUT THE STORE
NOTMADE is a UAE store for laptops, gadgets, fashion, sneakers and other products, delivered to addresses in the United Arab Emirates. Our company details are on the Contact us page.
2. YOUR ACCOUNT
You can order as a guest or with an account. To create an account or sign in, you verify your email address or mobile number with a one-time code. You must give accurate details, keep access to your email and mobile secure, and tell us if you think someone else has used your account. You must be legally able to enter into a binding contract under the laws of the United Arab Emirates to place an order.
3. PRODUCTS AND DESCRIPTIONS
Some products are listed by third-party sellers. We and the sellers take care to describe and photograph products accurately, including sizes, materials and specifications. Colours may look slightly different on your screen. Stock shown on the Store can change until your order is confirmed.
4. PRICES AND PAYMENT
- All prices are in UAE Dirhams (AED).
- Where VAT applies, it is shown at checkout.
- The shipping fee, any cash on delivery fee and the total you pay are shown at checkout before you place your order.
- You can pay online, or by cash on delivery on selected items up to the limit shown at checkout, when that method is offered at checkout. Laptops are prepaid only. Online payments are processed by our payment provider; we do not store your full card details.
- If a product is listed at an obviously wrong price because of an error, we may cancel the order and refund anything you paid.
5. ORDERS AND CONTRACT
Your order is an offer to buy the products in it. We send an order confirmation by email and may confirm details with you by WhatsApp or phone. The contract is formed when we confirm your order. We may decline or cancel an order, and refund anything you paid, if a product is out of stock, the delivery address cannot be served, payment fails, or we reasonably suspect fraud or misuse. Orders placed on the Store are electronic contracts under Federal Decree-Law No. 14 of 2023 on Trading by Modern Technology Means, and your electronic acceptance is binding.
6. CANCELLING AN ORDER
You can cancel an order free of charge before it is dispatched, from your account or by contacting us. Once an order is dispatched, it can no longer be cancelled; you can return it under our Returns and Exchange Policy.
7. DELIVERY
We deliver to addresses in all seven emirates through partner couriers, usually within 3–5 days of your order. Our Shipping Policy has the details. Risk in the products passes to you when they are delivered to you or to the person you nominate.
8. RETURNS, EXCHANGES AND REFUNDS
You can ask for a return or exchange within 7 days of delivery, with an unboxing video, under our Returns and Exchange Policy. Refunds follow our Refund Policy. These policies do not limit your rights under Federal Law No. 15 of 2020 on Consumer Protection.
9. ACCEPTABLE USE
You agree not to misuse the Store, including by placing orders you do not intend to accept, giving false details, interfering with its security or operation, copying its content for commercial use, or using it in breach of any law of the United Arab Emirates.
10. INTELLECTUAL PROPERTY
The Store, the NOTMADE name and logo, and the Store's design and content belong to us or our licensors. Product names, images and brand marks belong to the sellers or their licensors. You may use the Store for personal shopping only.
11. LIABILITY
Nothing in these Terms limits any liability that cannot be limited under the laws of the United Arab Emirates, including your rights under Federal Law No. 15 of 2020 on Consumer Protection. Subject to that, we are not liable for losses that were not reasonably foreseeable, or for delays or failures caused by events outside our reasonable control, and our total liability for an order is limited to the amount you paid for that order.
12. CHANGES TO THESE TERMS
We may update these Terms. The version published on the Store when you place an order applies to that order.
13. GOVERNING LAW AND JURISDICTION
These Terms and any order placed on the Store are governed by the laws of the United Arab Emirates as applied in the Emirate of Ajman. The courts of the Emirate of Ajman have jurisdiction over any dispute arising from or in connection with these Terms or an order, without affecting any right you have to bring a complaint before the consumer protection authorities of the United Arab Emirates.
14. CONTACT
Questions about these Terms: care@notmade.in. Our company details are on the Contact us page.