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At Notmade we aim to process and dispatch orders as quickly as possible while ensuring a reliable delivery experience.
1. ORDER PROCESSING & DISPATCH
Selected items marked as “2-Hour Dispatch” are eligible for dispatch within approximately 2 hours of receiving the order, subject to order verification and operational availability.
For all other products, orders will generally be processed and shipped within 24–48 hours of successful order confirmation.
We are continuously expanding our product range and shipping capabilities. Additional products may be added to the 2-Hour Dispatch category as we scale our operations.
2. DELIVERY TIMELINES
After dispatch, delivery time depends on the customer's location, courier service, shipping method and other operational factors.
While we aim to deliver orders as quickly as possible, delivery timelines provided on the Website are estimates and may vary.
3. DELAYS BEYOND OUR CONTROL
In exceptional circumstances, delivery or dispatch timelines may be affected by factors beyond our reasonable control, including:
3.1 Government restrictions or regulations;
3.2 Natural disasters or severe weather;
3.3 Public holidays;
3.4 Strikes or transportation disruptions;
3.5 Courier or logistics issues;
3.6 Service interruptions;
3.7 Technical failures; or
3.8 Other unforeseen circumstances.
Where such circumstances occur, we will make reasonable efforts to process and fulfil the order as soon as possible.
4. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address and contact information.
Notmade will not be responsible for delays, failed deliveries or additional charges resulting from incorrect, incomplete or outdated delivery information provided by the customer.
5. ORDER TRACKING
Where tracking is available, tracking details will be shared with the customer after the order has been dispatched.
Tracking information may take some time to become active after the shipment is handed over to the logistics partner.
6. PARTIAL OR SEPARATE SHIPMENTS
Where an order contains multiple products, we may ship items separately depending on product availability, warehouse location or operational requirements.
If products are shipped separately, the customer may receive multiple tracking details or deliveries.
7. DELIVERY ATTEMPTS
Orders are delivered through third-party logistics and courier partners. Customers are responsible for being available at the provided delivery address or coordinating with the courier where required.
Repeated failed delivery attempts, incorrect addresses or refusal to accept a shipment may result in the order being returned to us.
We will make reasonable efforts to assist with shipping and delivery concerns.