انتقل إلى المحتوى
التوصيل إلى جميع أنحاء الإمارات خلال 3–5 أيام · ادفع مع تابي
NOTMADE®UAE

قانوني

Refund Policy

سياسة الخصوصيةالشروط والأحكامالإرجاع والاستبدالسياسة الاستردادسياسة الشحنسياسة ملفات تعريف الارتباط
في هذه الصفحة
  1. 1. WHEN YOU GET A REFUND
  2. 2. HOW YOU ARE REFUNDED
  3. 3. HOW MUCH IS REFUNDED
  4. 4. TIMELINES
  5. 5. CURRENCY
  6. 6. CONTACT

This policy explains when and how HOUSE OF NOTMADE STUDIO FZE LLC ("NOTMADE", "we", "us") refunds orders placed on uae.notmade.in. It works together with our Returns and Exchange Policy and does not limit your rights under Federal Law No. 15 of 2020 on Consumer Protection.

1. WHEN YOU GET A REFUND

  • You cancel an order before it is dispatched.
  • We cancel your order, for example because a product is out of stock or cannot be delivered.
  • A return is approved and the item passes inspection, under our Returns and Exchange Policy.
  • An exchange is approved but the size or item you want is not in stock.
  • A damaged, wrong or missing item claim is confirmed and no replacement is available.

2. HOW YOU ARE REFUNDED

  • Paid online by card: to the same card or payment method you used.
  • Cash on delivery: by bank transfer to an account in your name, or by another method we agree with you in writing. We will ask you for the account details when your refund is approved.

We do not refund to a different person or to an account that is not in the name of the customer on the order.

3. HOW MUCH IS REFUNDED

  • The price you paid for the returned or cancelled item, in AED.
  • The shipping fee, if the whole order is cancelled before dispatch, or if the return is because the item was defective, damaged, wrong or not as described.
  • Any cash on delivery fee is refunded only where the shipping fee is refunded.

4. TIMELINES

  • Cancelled before dispatch: refund issued within 3 business days of the cancellation.
  • Returns: refund issued within 5 business days after the returned item passes inspection.
  • Card refunds can then take extra time to appear on your statement, depending on your bank.
  • Bank transfers for cash on delivery orders are sent within 5 business days after we receive your account details.

We will tell you by email or WhatsApp when your refund has been issued.

5. CURRENCY

Refunds are made in UAE Dirhams (AED). Any exchange-rate difference or fee charged by your own bank or card issuer is outside our control.

6. CONTACT

Questions about a refund: care@notmade.in, or message us on WhatsApp from the Contact us page.