في هذه الصفحة
This Privacy Policy explains how HOUSE OF NOTMADE STUDIO FZE LLC ("NOTMADE", "we", "us") collects, uses, shares and protects your personal data when you use uae.notmade.in (the "Store"). We process personal data in line with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and the other laws of the United Arab Emirates that apply to us.
1. WHO IS RESPONSIBLE FOR YOUR DATA
HOUSE OF NOTMADE STUDIO FZE LLC is the controller of the personal data described in this policy. Our company details are on the Contact us page of the Store. For any privacy question or request, email care@notmade.in.
2. THE DATA WE COLLECT
Data you give us
- Name, mobile number and email address, when you place an order, create an account, sign in, contact us or join our mailing list.
- Delivery address: emirate, city, address lines and landmark.
- Order details: the products, sizes and options you buy, the amount and the payment method you choose.
- Return and exchange requests, including the reason, any photos and the unboxing video you upload.
- Messages you send us through the contact form, email or WhatsApp.
Data collected when you use the Store
- Pages viewed, products viewed, items added to your bag, the device type and a random session identifier.
- Campaign details in the link you arrived from (for example utm_source).
- If you start checkout without finishing it, the items in your bag and, where entered, your email and mobile number.
Data from others
- Delivery status and proof of delivery from our courier partners.
- Payment status from our payment provider when you pay online. We do not receive or store your full card number.
3. WHY WE USE YOUR DATA
We use your personal data to:
- Take, confirm, deliver and support your orders, including cash on delivery collection (performance of our contract with you).
- Create and secure your account and sign you in with a one-time code (performance of contract).
- Handle returns, exchanges, refunds and complaints, including reviewing your unboxing video (performance of contract and our legal obligations).
- Send you order, delivery and account messages by email, SMS or WhatsApp (performance of contract).
- Send you news and offers, only where you have agreed. You can unsubscribe at any time (consent).
- Understand how the Store is used, fix problems and prevent fraud (our legitimate interests).
- Keep the records the law requires and respond to lawful requests from authorities (legal obligation).
4. WHO WE SHARE IT WITH
We share personal data only as needed for the purposes above, with:
- The seller of the products you order, so they can prepare and dispatch it.
- Courier partners, to deliver your order and arrange return pickups.
- Our payment provider, when you pay online.
- Service providers that host the Store and our databases, send our emails and messages, and provide analytics and advertising measurement (Google Analytics, Google Tag Manager, Google Ads, Meta Pixel and Zoho PageSense).
- Authorities, courts or advisers where the law requires it or to protect our rights.
We do not sell your personal data.
5. TRANSFERS OUTSIDE THE UAE
Some of our service providers process data outside the United Arab Emirates. Where they do, we transfer data only as permitted by Federal Decree-Law No. 45 of 2021, for example to a country with adequate protection or under contractual safeguards.
6. COOKIES AND DEVICE STORAGE
The Store saves a small amount of data in your browser: your language choice, your bag, orders you placed or tracked on this device, your last delivery address (to fill checkout faster), your sign-in session and a random session identifier. Analytics and advertising tools set their own cookies. You can clear this data in your browser settings at any time; the Store will still work, but your bag and saved details will be removed.
7. HOW LONG WE KEEP IT
We keep personal data only as long as needed for the purpose it was collected for, and for any longer period the law requires (for example, for accounting and tax records). Unboxing videos are kept while a return or claim is open and then deleted on our retention schedule. When data is no longer needed, we delete or anonymise it.
8. YOUR RIGHTS
Subject to the conditions in Federal Decree-Law No. 45 of 2021, you have the right to:
- Get a copy of the personal data we hold about you and information about how we process it.
- Have inaccurate data corrected or completed.
- Have your data erased, or its processing restricted, in the cases the law allows.
- Object to processing, including for direct marketing.
- Receive your data in a structured, machine-readable form and have it sent to another controller, where the law allows.
- Withdraw your consent at any time, without affecting processing that took place before.
To use any of these rights, email care@notmade.in from the email address on your account or order. We may ask you to confirm your identity. You may also complain to the UAE Data Office.
9. SECURITY
We use technical and organisational measures to protect personal data, including encrypted connections (HTTPS), access controls and one-time codes for sign-in. No system is completely secure; if a breach affects your data, we will act as the law requires.
10. CHILDREN
The Store is not directed at children. If you believe a child has given us personal data, contact us and we will delete it.
11. CHANGES TO THIS POLICY
We may update this policy. The updated version is published on this page, and material changes are shown on the Store before they take effect.
12. CONTACT
Privacy questions and requests: care@notmade.in. Our company details are on the Contact us page.